Exchanges are accepted only if the product received is damaged, defective, or incorrect.
If you receive a damaged, defective, or incorrect item, please contact us via WhatsApp at +91 9372194814 within 24 hours of delivery. Our team will review your request and respond within 24 hours with the next steps for the exchange process.
To be eligible for an exchange:
The product must be unused and in its original condition.
The product tags must be intact and not removed.
The item must be returned in its original packaging.
Products with removed tags, signs of use, damage caused after delivery, or missing packaging will not be eligible for exchange.

All purchases made on Ziya are non-refundable, except where we are unable to deliver your order within 45 days from the date of purchase.
In such cases, once our team confirms, the refund will be initiated within 3 working days. The refunded amount may take 7–15 working days to reflect in your bank account, card, or original payment method, depending on your bank or payment provider.

Once an order is placed, it can only be cancelled within 6 hours of purchase.
To request a cancellation, please email us at yuvrajsingh.190209@gmail.com with your Order ID.
For prepaid orders, the full amount will be refunded to the original mode of payment once the cancellation request is approved.

Ziya reserves the right to reject any exchange, refund, or cancellation request if the product does not meet the conditions mentioned above. This policy is framed in accordance with applicable Indian e-commerce and consumer protection guidelines.